Operational support for TMCs, OTAs and agencies
Mid- and back-office services operations for travel agencies
Travel Bridge Services operates the Mid- and back-office services a TMC, OTA or corporate travel agency runs on. Reservations and customer service, revenue accounting, commission management, ADM control, loyalty administration and recovery are handled inside your own systems while your agents sell and service.
How Travel Bridge Services operates for agencies
Four principles define every engagement, before any single process is scoped.
Embedded in your systems
Teams operate inside your GDS, mid-office and finance platforms under your brand. No parallel tooling and no third party in the agent or passenger path.
Aviation native operations
Process design built on GDS, NDC, BSP and ARC mechanics rather than retrofitted from unrelated sectors.
Managed to service levels
Defined scope, documented SOPs, a named delivery lead and a fixed reporting cadence. You manage outcomes, not headcount.
Capacity matched to demand
Coverage scales with seasonality, route change and disruption without a fixed cost base.
Reservations and Ticketing
Booking and post ticket servicing across voice and digital.
- Flight reservations and ticket booking
- Ticket changes, cancellations and rebooking
- Refund processing
- Schedule change notifications
- Group reservation support
Customer Service and Travel Support
Traveller servicing across channels, including ancillary and insurance.
- Chat, email, social and voice support
- Customer complaints and escalations
- Frequent flyer program support
- Seat selection and ancillary sales
- Lost baggage inquiries
- Travel insurance
Revenue Accounting and Finance Operations
Revenue accounting built around BSP, ARC and interline settlement.
- Revenue accounting
- Ticket sales reconciliation
- BSP and ARC reconciliation
- Credit card reconciliation
- Interline billing and settlement
- Accounts payable and receivable
- Invoice processing
- MIS, financial reporting and ledger scrutiny
Revenue Management and Commercial Support
Commission management and commercial support.
- Airline commission management (Sabre AMC, Amadeus FareXpert)
- Competitor pricing analysis
- Travel support desk
Loyalty Program Administration
Administration of loyalty and partner programs.
- Membership enrollment
- Points accrual and redemption support
- Missing mileage claims
- Partner program reconciliation
- Elite status management
- Loyalty campaign support
ADM and ACM Management and Recovery
Debit and credit memo control with structured recovery.
- ADM settlement and dispute handling
- Billing to clients
- ADM recovery reporting and MIS
- Coordinating with operations
- Root cause analysis (RCA)
IT and Technology Services
Technology support across service desk, applications, GDS and data.
- Help desk and desktop support
- Application support
- GDS support (Amadeus, Sabre, Travelport)
- Infrastructure monitoring
- Cybersecurity operations
- Software development
- Data engineering and analytics
HR Shared Services
People operations handled as a managed back office.
- Recruitment coordination
- Background verification administration
- Employee helpdesk
- HR records maintenance
- Learning and training administration
- Payroll management and compliance
- CSR support
Systems, settlement and distribution fluency
Teams operate inside the platforms you already run. No new tooling is introduced.
Amadeus
Reservations, ticketing and servicing across the Amadeus GDS.
Sabre
GDS servicing and commission management through Sabre AMC.
Travelport
Galileo, Apollo and Worldspan servicing and queues.
ATPCO
Fare filing, distribution and fare audit workflows.
BSP
Billing and settlement reconciliation and ADM control.
ARC
Settlement and agency reporting reconciliation.
NDC and ONE Order
Offer and order servicing across modern airline retailing.
Your in house stack
Mid-office, CRM, finance and loyalty platforms you already run.
How we engage
1
Discovery and scope
A working session maps processes, volumes, systems and service levels. The output is a costed scope.
2
Solution design
The operating model is set: coverage, SLAs, security, reporting and pricing sized to your volumes.
3
Transition
Documented SOPs, system access, training and a parallel run prove quality before cutover.
4
Go live and improve
Service runs against SLAs with a named lead. Reviews surface automation and recovery opportunities.
Questions You Might Have
Managed reservations and customer service, revenue accounting, commission management, ADM and ACM control and recovery, loyalty administration, IT and HR shared services. Work is delivered inside your own systems.
Through continuous audit, agent dispute handling, settlement, recovery reporting and root cause analysis, so debit memo cost is controlled and recoverable revenue is pursued rather than written off.
No. It is a service division of JR Technologies, operating alongside the group's distribution platforms.
Amadeus, Sabre and Travelport for GDS, with BSP and ARC for settlement and commission management through Sabre AMC and Amadeus FareXpert. Teams operate inside your existing platforms.
Take a defined process off the core team.
Partner with JR Technologies to take your travel business to the next level. Whether you're looking to optimize your operations, access comprehensive travel content, or embrace cutting-edge solutions like NDC and ONE Order, we have the expertise and tools to help you succeed.
