The Most Exciting Industry in the World
The airline industry is the most exciting industry in the world. Whether you are flying the planes, maintaining them, selling seats, serving customers on board, at the airport, at the call center, whether you are a travel agent or an airline employee; and regardless of the area...
Delivering Excellence
Our industry is poised for a fundamental change in distribution technology, driven by an unprecedented requirement for agility in airline product modeling. The issue is not that airlines must adapt to change, it is rather that airlines need to predict and deliver what each passenger needs at the right time and the right place.
Foreward
The business case for re-platforming is not self-evident. Massive capital investments have been made by airlines in their existing PSS. We might think that these investments were made simply to acquire and maintain a PSS but that is not the only cost. In the mid 1990s, when airlines wanted to leverage the internet to go direct to...