Enhancing Corporate Travel Management in Indonesia
Background:
Dwidaya Tour, a premier travel agency and multiple award recipient from major airlines in Indonesia, aimed to elevate their corporate booking system. The goal was to cater to diverse client needs, ranging from large banking corporations to smaller enterprises with simpler policy requirements.
Challenges:
Integration of Global Distribution Systems (GDS) with local low-cost carriers
Real-time corporate budget validation compatible with Oracle systems
Provision of a local hotel bedbank and payment processing solutions
Need for customization not offered by market leaders
Solution:
Identifying the gap in local content and customization, Dwidaya partnered with Thomalex. The collaboration focused on enhancing the corporate booking tool with tailored solutions, such as integrating local carriers and implementing a local hotel bedbank, MG Jarvis.
Client
Dwidaya Tour
Location
Indonesia
Implementation Period
1 Year
Implementation
The year-long project saw several significant developments:
Step01
Addition of low-cost carriers including LionAir, Garuda, and Citilink
Step02
Incorporation of MG Jarvis for local hotel content
Step03
Deployment of Docu payment processor for efficient money collection
Step04
Direct integration with Dwidaya’s back-office Oracle system for budget management
Results
The partnership yielded a state-of-the-art corporate booking tool, leading to the acquisition and ongoing addition of prominent corporate accounts. The customized solution ensured Dwidaya’s position as a frontrunner in Indonesia's travel industry.
Conclusion
Dwidaya’s initiative, backed by Thomalex’s innovative technology, demonstrates the transformative impact of tailored travel management solutions in meeting the dynamic needs of corporate clients. This venture stands as a testament to the potential of collaborative innovation in the travel sector.
