Managed airline operations, run to your standards
Travel Bridge Services operates as a managed extension of the airline. Reservations and customer service, revenue accounting, fare filing, loyalty administration and ADM control are delivered inside your GDS, settlement and finance systems, to your service levels rather than ours.
Airline operations support, built by aviation people for aviation people.
Travel Bridge Services is an airline operational support service that manages fare management, revenue support, customer operations and back-office workflows every day, handled by specialists who already understand how airlines work.
How Travel Bridge Services operates for airlines
Four principles define every engagement, before any single process is scoped.
Embedded in your systems
Teams operate inside your GDS, mid office and finance platforms under your brand. No parallel tooling and no third party in the agent or passenger path.
Aviation native operations
Process design built on GDS, NDC, BSP and ARC mechanics rather than retrofitted from unrelated sectors.
Managed to service levels
Defined scope, documented SOPs, a named delivery lead and a fixed reporting cadence. You manage outcomes, not headcount.
Capacity matched to demand
Coverage scales with seasonality, route change and disruption without a fixed cost base.
Capabilities for airlines
Eight managed capability areas. Each is operated inside your systems and service standards, scoped individually or as a broader mandate.
Reservations, Ticketing and Customer Support
Booking and post-ticket servicing across voice and digital channels for airlines, travel companies and customer support teams.
- Flight reservations, ticket booking and group reservation support
- Ticket changes, cancellations, rebooking and schedule change notifications
- Refund processing, refund status support and post-ticket servicing
- Chat, email, social media and voice-based customer support
- Customer complaints, escalations and service recovery handling
- Seat selection, ancillary services and passenger service support
Airport Handling and Special Services
Front-line airport servicing and special passenger handling support for smoother travel operations.
- Unaccompanied minor (UMNR) service coordination and passenger assistance support
- Chauffeur, limousine and premium passenger service coordination
- Special passenger requests, disruption management and escalation handling
- Stakeholder communication and service delivery coordination across airport operations
Revenue Accounting, Finance Operations and Reconciliation
Revenue accounting ,finance operations built around BSP, ARC, interline settlement and financial control.
- Revenue accounting, ticket sales reconciliation and transaction control
- BSP and ARC reconciliation, reporting and settlement support
- Credit card reconciliation and payment transaction verification
- Interline billing, interline settlement and partner account coordination
- Accounts payable, accounts receivable and invoice processing support
- MIS, financial reporting, ledger scrutiny and finance operations reporting
ADM, ACM, Fare Audit and Revenue Integrity
A dedicated discipline for agent debit memo, credit memo, fare audit and revenue leakage control.
- ADM and ACM identification, audit and memo control support
- BSP and ARC ADM issuance, tracking and recovery coordination
- Agent dispute handling, documentation and resolution support
- Fare audit, ticket audit and refund audit for compliance control
- Revenue leakage analysis and recovery opportunity identification
- ADM recovery reporting, MIS and revenue integrity performance tracking
Revenue Management, Commercial Support and Loyalty Administration
Commercial intelligence, fare support and loyalty program administration for airline growth and customer retention.
- Fare filing and fare audits using ATPCO Fare Manager, Sabre AMC and Amadeus FareXpert
- Competitor pricing analysis, market intelligence and commercial research
- Route profitability analysis and revenue performance support
- Agency support desk for commercial queries and trade coordination
- Membership enrollment, elite status management and frequent flyer support
- Points accrual, redemption support, missing mileage claims, partner reconciliation and loyalty campaign support
IT, Technology and HR Shared Services
Technology support, GDS assistance and managed people operations for scalable back-office performance.
- Help desk, desktop support and application support services
- GDS support across Amadeus, Sabre and Travelport platforms
- Infrastructure monitoring, cybersecurity operations and system support
- Software development, data engineering and analytics support
- Recruitment coordination, background verification and employee helpdesk support
- HR records maintenance, learning and training administration, payroll management, compliance and CSR support
Systems, settlement and distribution fluency
Teams operate inside the platforms you already run. No new tooling is introduced.
Amadeus
Reservations, ticketing and servicing across the Amadeus GDS.
Sabre
GDS servicing and commission management through Sabre AMC.
Travelport
Galileo, Apollo and Worldspan servicing and queues.
ATPCO
Fare filing, distribution and fare audit workflows.
BSP
Billing and settlement reconciliation and ADM control.
ARC
Settlement and agency reporting reconciliation.
NDC and ONE Order
Offer and order servicing across modern airline retailing.
Your in house stack
Mid office, CRM, finance and loyalty platforms you already run.
How we engage
Discovery and scope
A working session maps processes, volumes, systems and service levels. The output is a costed scope.
Solution design
The operating model is set: coverage, SLAs, security, reporting and pricing sized to your volumes.
Transition
Documented SOPs, system access, training and a parallel run prove quality before cutover.
Go live and improve
Service runs against SLAs with a named lead. Reviews surface automation and recovery opportunities.
Questions, answered
Managed operational support across reservations and customer service, revenue accounting, fare filing and revenue management, loyalty administration, ADM and ACM control, IT and HR shared services. Work is delivered inside the airline's own systems and service standards.
No. It is a service division of JR Technologies, operating alongside the group's distribution platforms. Airlines work with one group for both operational support and travel technology.
Amadeus, Sabre and Travelport for GDS, with ATPCO, BSP and ARC for fares and settlement, plus NDC and ONE Order servicing. Teams operate inside your existing platforms rather than introducing new tools.
As a dedicated discipline covering identification and audit, issuance, agent dispute handling, fare and refund audit, leakage analysis and recovery reporting, worked continuously so recoverable revenue does not age out.
Let’s Shape the Future of Travel Together
Partner with JR Technologies to take your travel business to the next level. Whether you're looking to optimize your operations, access comprehensive travel content, or embrace cutting-edge solutions like NDC and ONE Order, we have the expertise and tools to help you succeed.
