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  • Support Engineer Tier-II
    • Support Engineer Tier-II will be based in our Innovation Centre in Chania. He/she will report to the Support Center Manager .
    • Job Description:
      • Monitor the day to day performance of computer systems.
      • Triage hardware and software faults.
      • Escalate hardware and software faults to the next level of support (Network/System Admins, DevOps, DBAdmins, Developers)
      • Produce activity reports
      • Walk First Level Support Engineer through problem solving process
      • Recommend procedure modifications or improvements
      • Preserve and grow your knowledge of procedures, products and services
      • Prepare, update or review technical documentation (operation or service manual)
      • Availability to work on shifts (work at night or on public holiday may be required)
    • Key job qualifications:
      • Bachelor’s degree from an accredited college or university with specialization in Information Technology, Computer Science or equivalent.
      • Proven working experience in providing IT support for cloud environments (Azure, Google Cloud or AWS)
      • Experience of xml, log monitoring & analysis, SQL
      • Proficiency in English
      • Advanced troubleshooting and multi-tasking skills
      • Customer service orientation
    • Desired qualifications:
      • Experience / knowledge of airline & travel domain
      • Working knowledge of MS TFS / VSTS, JIRA, Kibana, Grafana
    For male candidates, military obligation should have been fulfilled.

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