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  • Support Engineer Tier-I
    • Support Engineer Tier-I will be based in our Innovation Centre in Chania. He/she will report to the Support Center Manager.
    • Job Description:
      • Provide first level contact and convey resolutions to customer issues
      • Properly escalate unresolved queries to the next level of support
      • Track, route and redirect problems to correct resources
      • Update customer data and produce activity reports
      • Walk customers through problem solving process
      • Follow up with customers, provide feedback and see problems through to resolution
      • Utilize excellent customer service skills and exceed customers’ expectations
      • Ensure proper recording, documentation and closure
      • Recommend procedure modifications or improvements
      • Preserve and grow your knowledge of procedures, products and services
      • Availability to work on shifts (work at night or on public holiday may be required)
    • Key job qualifications:
      • Proficiency in English (Proficiency in Spanish will be considered an asset)
      • Working knowledge of IT software, and remote control
      • Strong client-facing and communication skills
      • Advanced troubleshooting and multi-tasking skills
      • Customer service orientation
    • Desired qualifications:
      • Experience / knowledge of airline & travel domain
      • Bachelor’s degree from an accredited college or university with specialization in Information Technology, Computer Science or equivalent.
      • Proven working experience in providing IT support for cloud environments (Azure, Google Cloud or AWS)
      • Working knowledge of MS TFS / VSTS, JIRA
      • Previous experience in a customer support role
    For male candidates, military obligation should have been fulfilled.

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