JR Technologies was established in 2002 introducing innovative technologies supporting the modernization of travel agency operating models. In 2015, JR Technologies opened a startup company in Chania, Greece and now takes its place at the cutting edge of the travel distribution tech industry.
With almost 200 employees and four locations, Michigan, US, Athens and Chania, Greece, Dublin, Ireland we are a growing team with personnel experienced in software development, system architecture, quality management, project management, accounting, and others. We provide an environment where people can leverage their skills, talents, experience and interests to grow professionally and build rewarding careers.
We are now looking for a number of Help Desk Specialists for full and permanent employment in our Technology & Innovation Center in Chania.
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Bachelor’s degree from an accredited college or university with specialization in Information Technology, Computer Science or equivalent
Proven working experience in providing help desk support
Proficiency in English (Proficiency in Spanish will be considered an asset)
Working knowledge of help desk software, databases and remote control